Customer satisfaction is of the utmost importance. Every effort is made to ensure that all handcrafted artwork and curated treasures arrive in pristine condition and exceed expectations. Should an item not meet expectations, the following terms govern the return and refund process.

Eligibility for Returns

Timeframe: Return requests must be initiated within 5 days of the carrier-confirmed delivery date.
Condition: To be eligible for a return, the handcrafted artwork or curated treasures must be unused, unaltered, and in the exact same condition as received, complete with all original packaging materials.

Damaged Shipments

In the rare event that an item arrives damaged, it must be reported immediately to marian@artisancascadedesigns.com; digital photographs of both the damaged product and the original packaging are strictly required to initiate a claim.

Lost Or Stolen Packages

Once a package is marked as delivered by the shipping carrier, Artisan Cascade Designs is not responsible for the lost or stolen items.

Return Shipping & Handling

Shipping costs associated with returning an item are the responsibility of the purchaser. Original shipping and handling charges are non-refundable.
Utilizing a trackable shipping service (such as UPS Ground) and purchasing shipping insurance for the full value of the item is highly recommended. Safe transit of the returned item is the responsibility of the sender.

Inspection and Refunds

Once the returned item is received and inspected, an email notification will be sent to confirm receipt and advise of the approval or rejection of the refund.
Approved refunds are credited automatically to the original method of payment within standard financial institution processing windows.